Refund Policy

1. Overview & Definitions

At RDMI Tech Ventures Pvt. Ltd (“Company,” “we,” “us,” or “our”), we maintain unwavering commitment to exceptional service delivery and transparent business practices. This comprehensive Refund Policy (“Policy”) establishes clear guidelines for refund eligibility, processes, and terms applicable to all our professional digital solutions and consulting services.

Essential Definitions

• Project Completion: Delivery of all agreed deliverables per signed contract
• Project Initiation: Commencement of work following milestone payment
• Business Days: Monday–Friday, excluding Indian national holidays
• Force Majeure: Unforeseeable circumstances preventing fulfillment

2. Refund Eligibility Matrix

Refund Eligible Scenarios

• Request submitted within 30 calendar days of initial payment
• Project completion status below 25% of total milestones
• No custom deliverables or proprietary work provided
• Technical failure preventing service delivery on our end
• Documented breach of contract by RDMI Tech Ventures
• Service initiation delayed beyond agreed timeline due to our fault

Non-Refundable Scenarios

• Project completion reaches 25% or higher milestone status
• Live preview, demo, or working prototype shared and reviewed
• Custom designs, development work, or content already delivered
• Third-party service costs and licensing fees incurred
• Client-initiated delays exceeding 30 calendar days
• Scope changes or requirement modifications post-agreement

3. Partial Refund Calculation Framework

When eligible for partial refunds, calculations follow our standardized milestone assessment methodology:

Project Progress Assessment

• Planning & Strategy — 10%
• Design & Conceptualization — 25%
• Development & Implementation — 50%
• Testing & Quality Assurance — 75%
• Final Delivery & Handover — 100%

Non-Refundable Components

• Third-party licenses and subscription fees
• Domain registration and security certificates
• External platform and advertising expenditures
• Payment processing and transaction fees
• Custom asset creation and intellectual property

4. Streamlined Refund Process

1. Submit Request — Email refunds@rdmi.in with comprehensive documentation.
2. Documentation Review — Our team evaluates eligibility within 24 hours.
3. Assessment & Decision — Comprehensive review completed within 5 business days.
4. Processing & Resolution — Approved refunds processed within 7–15 business days (max 30 days).

Processing Timeline Details

• Standard Processing: 7–15 business days for most approved refunds
• Complex Cases: 15–25 business days for detailed assessments
• Maximum Timeline: 30 business days in exceptional circumstances

5. Dispute Resolution & Emergency Protocols

Dispute Escalation Framework

• Level 1: Direct negotiation with project manager (2–3 days)
• Level 2: Senior management intervention (5–7 days)
• Level 3: Independent mediation process (10–14 days)
• Level 4: Legal arbitration proceedings (as required)

Project Cancellation Terms

• 7-day advance written notice required for cancellation
• Payment settlement for all completed project milestones
• Final deliverable transfer upon complete payment clearance
• Intellectual property rights transfer as per contract terms
• Data retention policy compliance and secure deletion protocols

6. Force Majeure & Exceptional Circumstances

During force majeure events including natural disasters, government restrictions, pandemic-related disruptions, or other unforeseeable circumstances, RDMI Tech Ventures implements the following protective measures:

Immediate Actions

• Timeline extension without financial penalty
• Alternative solution development and proposal
• Real-time communication and status updates
• Resource reallocation and priority adjustment

Financial Protection

• Proportional refunds for undeliverable services
• Payment deferrals during disruption periods
• Milestone rescheduling based on feasibility
• Emergency project suspension protocols

7. Contact & Support Infrastructure

Refund Inquiries

General Support

Emergency Response