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Refund Policy

Active Policy

Last Updated

May 26, 2025

Effective Date

May 26, 2025

1
Overview & Definitions

At RDMI Tech Ventures Pvt. Ltd ("Company," "we," "us," or "our"), we maintain unwavering commitment to exceptional service delivery and transparent business practices. This comprehensive Refund Policy ("Policy") establishes clear guidelines for refund eligibility, processes, and terms applicable to all our professional digital solutions and consulting services.

Essential Definitions

Project Completion:

Delivery of all agreed deliverables per signed contract

Project Initiation:

Commencement of work following milestone payment

Business Days:

Monday-Friday, excluding Indian national holidays

Force Majeure:

Unforeseeable circumstances preventing fulfillment

2
Refund Eligibility Matrix

Refund Eligible Scenarios

Request submitted within 30 calendar days of initial payment
Project completion status below 25% of total milestones
No custom deliverables or proprietary work provided
Technical failure preventing service delivery on our end
Documented breach of contract by RDMI Tech Ventures
Service initiation delayed beyond agreed timeline due to our fault

Non-Refundable Scenarios

Project completion reaches 25% or higher milestone status
Live preview, demo, or working prototype shared and reviewed
Custom designs, development work, or content already delivered
Third-party service costs and licensing fees incurred
Client-initiated delays exceeding 30 calendar days
Scope changes or requirement modifications post-agreement

3
Partial Refund Calculation Framework

When eligible for partial refunds, calculations follow our standardized milestone assessment methodology:

Project Progress Assessment

Planning & Strategy
10%
Design & Conceptualization
25%
Development & Implementation
50%
Testing & Quality Assurance
75%
Final Delivery & Handover
100%

Non-Refundable Components

Third-party licenses and subscription fees
Domain registration and security certificates
External platform and advertising expenditures
Payment processing and transaction fees
Custom asset creation and intellectual property

4
Streamlined Refund Process

Step 1: Submit Request

Email refunds@rdmi.in with comprehensive documentation

Step 2: Documentation Review

Our team evaluates eligibility within 24 hours

Step 3: Assessment & Decision

Comprehensive review completed within 5 business days

Step 4: Processing & Resolution

Approved refunds processed within 7-15 business days (max 30 days)

Processing Timeline Details

Standard Processing

7-15 business days for most approved refunds

Complex Cases

15-25 business days for detailed assessments

Maximum Timeline

30 business days in exceptional circumstances

5
Dispute Resolution & Emergency Protocols

Dispute Escalation Framework

Level 1:

Direct negotiation with project manager

2-3 days
Level 2:

Senior management intervention

5-7 days
Level 3:

Independent mediation process

10-14 days
Level 4:

Legal arbitration proceedings

As required

Project Cancellation Terms

7-day advance written notice required for cancellation
Payment settlement for all completed project milestones
Final deliverable transfer upon complete payment clearance
Intellectual property rights transfer as per contract terms
Data retention policy compliance and secure deletion protocols

6
Force Majeure & Exceptional Circumstances

Emergency Response Protocol

During force majeure events including natural disasters, government restrictions, pandemic-related disruptions, or other unforeseeable circumstances, RDMI Tech Ventures implements the following protective measures:

Immediate Actions

Timeline extension without financial penalty
Alternative solution development and proposal
Real-time communication and status updates
Resource reallocation and priority adjustment

Financial Protection

Proportional refunds for undeliverable services
Payment deferrals during disruption periods
Milestone rescheduling based on feasibility
Emergency project suspension protocols

7
Contact & Support Infrastructure

Refund Inquiries

Email

refunds@rdmi.in

Response Time

Within 24 hours

Processing Hours

Mon-Fri, 9 AM - 6 PM IST

General Support

Email

info@rdmi.in

Phone

+91-9818565561

Business Hours

Mon-Sat, 9 AM - 7 PM IST

Emergency Response

Urgent Issues

urgent@rdmi.in

Response Time

Within 4 hours

Availability

24/7 Emergency Line

8
Legal Framework & Policy Governance

Policy Amendment & Version Control

RDMI Tech Ventures Pvt. Ltd maintains the right to modify this Refund Policy with 30 days' advance written notice to all active clients. Policy modifications will not affect ongoing projects governed by existing agreements. All changes are documented with version control and effective date specifications.

Jurisdiction & Governance

Governed by Indian law with Delhi court jurisdiction for dispute resolution

Documentation Integration

Read in conjunction with Terms of Service, Privacy Policy, and project contracts

Important Legal Disclaimer

This refund policy constitutes an integral component of our comprehensive Terms of Service and must be interpreted alongside our Service Agreement, Privacy Policy, and applicable project-specific contracts. In instances of conflicting terms, project-specific agreements supersede this general policy framework. All parties acknowledge acceptance of these terms through service engagement.