Workflow Intelligence2 min read
A Business Case for Agentic AI
How to choose an AI workflow by its business impact, delivery requirements and measurable results.
Ranjit Rajput · Read article
RDMI journal
Ideas to help your business use AI.
Practical articles on choosing AI projects, improving customer service and making everyday work easier.
Selected reading
Ideas worth your time.
Agentic Automation2 min read
Agentic Automation Needs an Operating Model
The decisions, permissions and operating responsibilities that make AI agents useful in daily work.
Ranjit Rajput · Read article
Revenue Intelligence2 min read
Connect Revenue Signals to Accountable Action
How Agentic AI can coordinate account context, follow-up and commercial decisions across the customer lifecycle.
Ranjit Rajput · Read article
Explore the library
Find an answer to your next question.
Browse by topic or search for the business question on your mind.
8 articles
Workflow Intelligence2 min read
A Business Case for Agentic AI
How to choose an AI workflow by its business impact, delivery requirements and measurable results.
Ranjit Rajput · Read article
Agentic Automation2 min read
Agentic Automation Needs an Operating Model
The decisions, permissions and operating responsibilities that make AI agents useful in daily work.
Ranjit Rajput · Read article
Revenue Intelligence2 min read
Connect Revenue Signals to Accountable Action
How Agentic AI can coordinate account context, follow-up and commercial decisions across the customer lifecycle.
Ranjit Rajput · Read article
Responsible AI2 min read
Responsible AI Belongs Inside the Workflow
How to turn AI policy into access controls, approval rules and operating evidence inside real workflows.
Ranjit Rajput · Read article
Knowledge Intelligence2 min read
The Knowledge Layer Behind Production AI
How approved business information, retrieval and access rules support dependable AI workflows.
Ranjit Rajput · Read article
Customer AI2 min read
Design Customer AI Around Completed Work
Connect customer conversations to the records, actions and human handoffs needed to resolve the request.
Ranjit Rajput · Read article
Industry AI2 min read
Where Operational Friction Creates an AI Opportunity
A practical way to assess Agentic AI opportunities across industries with complex, repetitive operating workflows.
Ranjit Rajput · Read article
Decision Intelligence2 min read
Bring Better Evidence to Operating Decisions
Use AI to prepare performance reviews, explain movement and make the assumptions behind decisions visible.
Ranjit Rajput · Read article