Workflow Intelligence
A Business Case for Agentic AI
How to choose an AI workflow by its business impact, delivery requirements and measurable results.
Ranjit Rajput|2 min read
RDMI journal
Perspectives on AI and business performance.
Practical thinking on Agentic AI: where to invest, how to deliver and what to measure across revenue, service and operations.
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Featured perspectives
Agentic Automation
Agentic Automation Needs an Operating Model
The decisions, permissions and operating responsibilities that make AI agents useful in daily work.
Ranjit Rajput|2 min read
Revenue Intelligence
Connect Revenue Signals to Accountable Action
How Agentic AI can coordinate account context, follow-up and commercial decisions across the customer lifecycle.
Ranjit Rajput|2 min read
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Workflow Intelligence|Jun 18, 2026
A Business Case for Agentic AI
How to choose an AI workflow by its business impact, delivery requirements and measurable results.
2 min read
Agentic Automation|Jun 16, 2026
Agentic Automation Needs an Operating Model
The decisions, permissions and operating responsibilities that make AI agents useful in daily work.
2 min read
Revenue Intelligence|Jun 14, 2026
Connect Revenue Signals to Accountable Action
How Agentic AI can coordinate account context, follow-up and commercial decisions across the customer lifecycle.
2 min read
Responsible AI|Jun 11, 2026
Responsible AI Belongs Inside the Workflow
How to turn AI policy into access controls, approval rules and operating evidence inside real workflows.
2 min read
Knowledge Intelligence|Jun 9, 2026
The Knowledge Layer Behind Production AI
How approved business information, retrieval and access rules support dependable AI workflows.
2 min read
Customer AI|Jun 7, 2026
Design Customer AI Around Completed Work
Connect customer conversations to the records, actions and human handoffs needed to resolve the request.
2 min read
Industry AI|Jun 5, 2026
Where Operational Friction Creates an AI Opportunity
A practical way to assess Agentic AI opportunities across industries with complex, repetitive operating workflows.
2 min read
Decision Intelligence|Jun 3, 2026
Bring Better Evidence to Operating Decisions
Use AI to prepare performance reviews, explain movement and make the assumptions behind decisions visible.
2 min read